Insurance

Effortless AI-powered customer experiences? We’ve got you covered.

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The Virtual Agent Empowering Insurance’s Finest

From filing claims to completing applications, insurance companies looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.


Proven use cases delivered off the shelf.

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Intelligent Front Door

Greet customers, understand intent, and route accordingly.

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Claims Filing & Status

Allow customers to file new claims and check an existing claim status.

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Payments & Collections

Help customers settle their bill and negotiate arrangements through inbound and proactive solutions.

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Account & PolicyManagement

Allow customers to update profile information, answer questions about their policy, and more.

Learn how Legal & General Successfully Automates 70% of Payments through AI-Powered Virtual Agents

Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%

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Kris Wong

Assistant VP Admin Services, Legal & General

“With SmartAction’s attractive price model and innovative approach, we were able to create a truly effortless experience.”