Reservations & Scheduling
AI-Powered Virtual Agents for Appointments, Reservations, and More
The Ultimate Guide to AI Self-Service Without Compromise
What Are Virtual Agents for Reservations & Scheduling?

AI-powered virtual agents use conversational AI to automate the routine conversations traditionally handled by live agents. With SmartAction’s Omni-Bot™ feature, organizations typically start in voice, where the ROI is the greatest, then scale the same experience to chat or text for a complete omnichannel self-service strategy.
Learn more about virtual agents and what they can do
Making reservations and setting appointments are too complex for most IVR/chatbot automation. But with AI-powered virtual agents, organizations save millions of dollars via reduced agent handle times, fewer missed appointments, and fewer unnecessary truck rolls. By seamlessly integrating with your CRM or ERP, virtual agents use natural language processing (NLP) to help customers make or change reservations, perform conversational outbound confirmation calls, and much more - all the things live agents do.
Which Reservation & Scheduling Calls & Chats Can be Automated Using Virtual Agents?
What is the Customer Experience Like with a Virtual Agent?
Which Reservation & Scheduling Challenges Do Virtual Agents Help You Address?

- Reduce live agent handle time and costs
- Integration with back-end scheduling systems
- Reschedule appointments on automated outbound calls & chats
- Offer personalized process for each customer
Sample Reservations & Scheduling Conversation
Integrations – Reservations & Scheduling
SmartAction integrates with every IVR, contact center platform, CRM, and ERP.
Your IT team simply needs to expose APIs to the same data accessed by live agents. The SmartAction CX team will determine the best ways to connect to your data.
Contact Center/Telephony:
- NICE inContact
- Genesys
- Avaya
- Cisco
- Mitel
- Other Legacy Systems
CRM:
- Salesforce
- Oracle
- NetSuite
- Magento
- Other Homegrown Systems