Retail

Amazing AI-powered experiences are now in stock.

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The Virtual Agent Empowering Retail’s Finest

From tough billing questions to updating shipping addresses, retail brands looking to automate simple-to-complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.


Proven use cases delivered off the shelf.

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Intelligent Front Door

Greet customers, understand intent, and route accordingly.

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Order Management

Locate orders, changing shipping addresses, cancellations, returns and more.

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Billing & Collections

Remind customers of upcoming bills, complete PCI-Compliant payments, set-up payment arrangements, and provide extensions.

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Rewards & Account

Provide points balances, activate cards, update profile information, and reset passwords.

TechStyle Fashion Group saves $1.1m a year with AI-Powered Virtual Agents

DSW Improved their CSAT by 30% through Conversational AI

Purchasing Power improved their Net Promoter Score by 17%

Want to hear more? Schedule a demo with us!

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Mike Gamez

GMS Member Solutions Manager

“Any benchmark we created would have been easily surpassed. By partnership with SmartAction, we feel confident to say we are in good hands.”