Retail

Amazing AI-powered experiences are now in stock.

retail_marquee

The Virtual Agent Empowering Retail’s Finest

From tough billing questions to updating shipping addresses, retail brands looking to automate simple-to-complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.


Proven use cases delivered off the shelf.

shopping_cart

Shopping

Help customers find the perfect product and place complex orders.

order_management

Order Management

Locate orders, changing shipping addresses, cancellations, returns and more.

collections

Billing & Collections

Remind customers of upcoming bills, complete PCI-Compliant payments, set-up payment arrangements, and provide extensions.

accounts_and_membership

Rewards & Account

Provide points balances, activate cards, update profile information, and reset passwords.

TechStyle Fashion Group saves $1.1m a year with AI-Powered Virtual Agents

DSW Improved their CSAT by 30% through Conversational AI