Travel & Hospitality

Now arriving: Beautiful AI-powered experiences.

travel_and_hospitality_hero
client_carousel_royal_caribbean
client_carousel_getaroom
client_carousel_choice_hotels2-v3
client_carousel_mgm

The Virtual Agent that Travelers Like to Use

From booking a new hotel reservation to changing a flight, travel and hospitality brands looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.


Proven use cases delivered off the shelf.

IntelligentFrontDoor_Icon

Intelligent Front Door

Greet customers, understand intent, and route accordingly.

appointment_scheduling_and_confirmation_icon

Reservation Management

Assist travelers with new reservations, changes, cancellations, and confirmations.

order_status_icon

Rewards Management & Account

Provide points balances, activate cards, request missing points, and more.

order_notification_icon

Travel Notifications

Supply proactive and prompt alerts that invite your travelers into a conversation.

Major Casino Operator Eliminates Hold Times

Learn how Royal Caribbean reduced Agent Handle Time by 54% with AI-Powered Virtual Agents

Want to hear more? Schedule a demo with us!

stephanie_lemar

Stephanie Lemar

Manager Customer Engagement & Support, Choice Hotels

“I am blown away by your responsiveness and open communication.”