Travel & Hospitality
Now arriving: Beautiful AI-powered experiences.
The Virtual Agent that Travelers Like to Use
From booking a new hotel reservation to changing a flight, travel and hospitality brands looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.
Proven use cases delivered off the shelf.
Intelligent Front Door
Greet customers, understand intent, and route accordingly.
Assist travelers with new reservations, changes, cancellations, and confirmations.
Rewards Management & Account
Provide points balances, activate cards, request missing points, and more.
Supply proactive and prompt alerts that invite your travelers into a conversation.
Major Casino Operator Eliminates Hold Times
Learn how Royal Caribbean reduced Agent Handle Time by 54% with AI-Powered Virtual Agents
Manager Customer Engagement & Support, Choice Hotels