Utilities

Power up your customer experience with effortless conversational AI.

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The Virtual Agent Utility Customers Like to use.

From transferring service to settling a bill, utility providers looking to automate complex live agent transactions turn to SmartAction. Our AI-powered Virtual Agents are trusted to deliver the industry’s highest self-service rates and customer experience scores.


Proven use cases delivered off the shelf.

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Intelligent Front Door

Greet customers, understand intent, and route accordingly.

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Service Management

Allow customers to start, stop, suspend, and transfer their service without ever needing a live agent.

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Payments & Collections

Help customers settle their bill and negotiate arrangements through inbound and proactive solutions.

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Account Management

Allow customers to update profile information, reset passwords, and more.

Know who and why your customers are calling with advanced authentication solutions

Want to hear more? Schedule a demo with us!